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What is your return policy?

For product purchased at www.cotopaxi.com:
We accept returns on orders shipped within the US within 90 days of purchase, no questions asked. Please ensure that tags are still in tact and that items are unworn, unwashed, and undamaged.
Request and receive your free return label here. 

Please note that all international sales are final, i.e., we can not accept returns. Event Tickets (Including the Questival) are non-refundable.  

Returns are always free and refunds are issued in the original form of payment for all purchases.

For product backed/purchased on a crowdfunding platform such as IndieGoGo or Kickstarter:
You can totally return the item for a Cotopaxi Gift Card (due to the nature of crowdfunding, we cannot refund you to the original payment, sorry about that!) The item must be unused/unworn/unwashed, and you must reach out to us within 90 days of the item's ship date. To do so, please reach out to llamas@cotopaxi.com. 

 

 

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