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When can I expect my order?

Our llamas are working hard to get your order to your doorstep especially during the Llamadays! What can you expect? A tracking number to come your way via this email in 2-5 days, your gear to get to you within your selected time frame, and adventures full of smiles to come in the future. Didn’t receive your tracking number after 5 days? No stress, my friend! Send us an email at llamas@cotopaxi.com and we will make sure that an alien didn’t abduct your goods, a dog didn’t run away with your package, or your gear isn't out alone in the cold

Our llamas work business days (Monday-Friday). Shipping speeds are as follows:

  • Standard/Free Shipping: 4-5 business days after a carrier receives the shipment.
    (note: if I order on Friday, my order will ship on Monday and should arrive by Friday)
  • Expedited: 3 business days after a carrier receives the shipment.
  • International: typically 5-7 business days after a carrier receives the shipment. Certain countries have custom protocols/checks that may hold up your package longer.

Once your order ships, you should receive a tracking link to view the status of your package; if you do not get one, make sure to check your junk/spam folders!

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