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What is your warranty policy?

All our products are Guaranteed For Good. Your product is guaranteed to last 61 years, the average lifespan of a person living in the developing world. If your product does not hold up, we'll work with you to resolve the issue, whether that means returning the item for repair, replacing or exchanging it, or refunding your purchase.
Damages not covered by the warranty:
-Normal wear, tear, and fading (keep in mind, any t-shirt will fade or pill over time)
-User error (i.e. cheese grating your pack on rough desert sandstone)
-Animal damage (don't let your dog chew on your pack!)
-Ink, pencil, spills, or other types of cosmetic damage
-Loss or theft

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