Submit a request
Can I cancel/edit my order?
I have multiple charges on my statement, but I only placed one order.
I forgot to enter my discount code, can you do that for me?
Which payment methods do you accept?
Why can’t I place an order with this credit/debit card?
RETURNS, REFUNDS & EXCHANGES
Do I need to return my free promotional item?
How do I start a return or exchange?
What is your return policy?
Can I return an IndieGoGo or Kickstarter order?
Can you refund to a different credit/debit card?
How can I change my shipping address?
What countries do you ship to?
Can I pick up my order instead of having it shipped to me?
Where do you ship out of?
How will my order ship?
When can I expect my order?
DISCOUNT CODES, PROMOTIONS, GIFT CARDS
Does my US giftcard/discount work on the EU site?
Can I use a discount code AND opt in to a promotion?
Why doesn't my discount code work?
How do I get some Cotopaxi llama stickers?
Can I opt in to a promotion or sale that started after I made my purchase?
WARRANTY, PRODUCT CARE/CLEANING, REPAIRS
What is your warranty policy?
An animal chewed a hole in my bag, can you do anything?
How do I clean my awesome product?
What is the temperature rating of this jacket?
COLLABORATIONS/PRO DEAL INQUIRIES
Donations and Sponsorships
I'm a photographer, can we work together?
GROUP SALES/ WHOLESALE
Do you provide product customization?
How do I open a wholesale account?
Where are you based out of?
Why the Llama?
How do you say Cotopaxi?
TERRIBLY FANTASTIC LLAMA PUNS
Do llamas have trouble dating?
What is a secret group of llamas called?
What do llamas get told when they say something obvious?
What advice would llamas give to humans?
What's your life motto?
What kind of music do llamas listen to?
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